Our Chicago-based team provides 'round-the-clock support with some of the fastest response times in the industry. We support all the software that comes installed on your managed server as well as a variety of commonly used hosting software. We stay on top of security updates so your server is always secure.
All WiredTree servers are Fully Managed. This means that we provide full support and management for your server both physically and for all of the software that comes installed on it.
Specifically, we manage and continuously update the OS, cPanel/WHM Control Panel, and all of your services like HTTP and email to ensure your server is secure and well performing.
Our support goes beyond simply keeping your server updated though, we support all aspects of your server. Not sure how to install an SSL certificate? We'll do it for you. Problem with nameservers on a domain or some other DNS issue? We'll get it fixed. We do all of this and much, much more. WiredTree takes care of your server so you can take care of your website.
At WiredTree, we don't wait for an emergency to secure your server. Our proactive security updates kick in the moment a risk is detected. That means vulnerabilities like kernel exploits, SSH, control panel, or any other root-level exploits are on our radar before they do any damage. We constantly monitor security information outlets including websites, vendor mailing lists, security mailing lists, and forums, so when a new vulnerability is announced, we're all over it. We immediately take preventive action – patching, firewalling, or hotfixing systems, and then update all vulnerable packages as soon as an update is available.
WiredTree also performs updates to the latest supported version of all other system packages, such as PHP or MySQL, upon request. While we always want to ensure you're running the latest versions of these packages, automatic upgrades can cause site functionality issues, and we want to ensure there are no surprises when trying to access your site.
Websites change over time – traffic increases, databases grow, and site performance can suffer if not attended to. Our experts can help diagnose potential performance bottlenecks with your site and ensure that your site has the proper amount of resources it needs. Website and Server evaluations are included with every plan on request at no charge. We're experts in tweaking websites for maximum performance lowest resource usage at both the application/CMS level and at the server level. Need help? Just get in touch, we're here to help!